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0191 5800118

Frequently Asked Questions

  • How long have you been trading for?
    • We have been operating the Angelic Diamonds website since 2009 and our jewellers have over 25 years of experience.
  • Why are your prices so low?
    • We have excellent direct relationships with 80% of the worlds diamond producers. This enables us to buy diamonds direct from source, rather than the traditional route high street shops use through wholesalers and manufacturers. Our skilled jewellers manufacture all of our jewellery, rather than buying from manufacturers and wholesalers, which adds costs to the supply chain. We are an online business, which means we have lower overheads with no expensive shops to run.
  • Where do you buy your diamonds?
    • We buy our diamonds from all over the world including Belgium, Israel, USA and India. All the diamonds we buy are conflict free, ethically sourced and bought from producers that comply with the United Nations Kimberley process.
  • Do you have a showroom?
    • We operate a by appointment only showroom. For more information click here.
  • Can I come and physically view Jewellery?
    • We have a range of sample products that customers can come and view.
  • How long will my order take?
    • Individual delivery times are stated on each product, but in general delivery times are 10-14 days. For more complex designs, delivery times may take longer. If you have a deadline to meet please contact us. We will always try our best to accommodate customers deadlines.
  • How will my jewellery be packaged?
    • We use very discreet packaging to delivery your item. Your item will arrive in a Royal Mail special delivery bag (Fed ex for international orders) with no mention of Angelic Diamonds on the outside. Inside the bag will be a plain black box, only on opening this box will our luxury packaging be revealed.
  • Can you ship to an alternative address?
    • We can but additional forms of ID will be required for security purposes. click here for more details.
  • Do you ship internationally?
  • Do you offer an engraving service?
    • Yes in most cases we can engrave an item, contact us if you would like an item engraved. Engraved rings are non returnable.
  • Are all your jewellery items Hallmarked?
    • By law all gold items above 1 gram and all platinum items above 0.5 grams must be hallmarked. We use Edinburgh and Birmingham Assays office to hallmark all our items.
  • Can you make bespoke designs?
  • Do you offer Finance/Credit?
    • Yes, we do offer finance options for items over £500. Click here for more details.
  • What payment methods do you accept?
    • We accept Visa, MasterCard, Maestro, Amex, Paypal and bank transfer
  • What's the difference between SDC, GIA and IGI Certificates?
    • GIA and IGI and widely recognised to the most prestigious and respected independent laboratories in the world. Not all laboratories are as strict as GIA and IGI. It is generally accepted by professionals in the jewellery industry that GIA and IGI set the standard when it comes to diamond grading. This is why GIA and IGI certified diamonds tend to be sold at a higher price than others. SDC certified diamonds can however provide excellent value and quality for money.
  • What are the most popular ring sizes?
    • What are the most popular ring sizes? The average and most popular ring size for a woman is 'M'. Small finger sizes tend to be around 'J' and large finger sizes around 'Q'. If you don't know your partners ring size and are unable to get it, use this guide as a reference. If necessary you can get the ring resized at a later date. The average ring size for a man is 'R'. Please note, full eternity rings cannot be resized so it is important when purchasing these to get the correct ring size.
  • Are you a registered jewellery company?
    • Angelic Diamonds are members of the 'The National Association of Jewellers' (NAJ). We are also listed as an 'Assay Assured' retailer.



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