We offer a 30 day return policy on most of our items subject to the following terms.
All returned items must be in their original, unused, perfect condition with the security tag still intact. Breaking the tag will void your 30 Days returns policy.
All items must be returned with their full original packaging with full documentation including certificates. Any items returned without their certificates (if applicable) will not be eligible for a refund or exchange.
All products must be returned within 30 days of the purchase date. Items received beyond the 30 days return period will not be eligible for a refund or exchange.
The 30 days return policy will not apply in the case were two or more items have been bought with the intension of returning one or more.
The 30 days return policy does not apply to bespoke products or If the product has been engraved or resized.
Any Items received beyond the 30-day return period, will not be eligible for the 30 days return policy.
Any loss of stones will not be covered under our return policy. We strongly advise you to insure your jewellery against any mishaps as soon as you receive it.
If you wish to return an item please contact us first and we will provide you with further instructions.
On receipt of returns, all items are fully inspected and subjected to authentication and verification by Angelic Diamonds.
The postage cost of returning any item is the responsibility of the customer. It is the customers responsibility to insure any return deliveries for the full value.
Angelic Diamonds is not responsible for any damages or lost packages during shipment. We recommend you return all packages using Royal Mail special delivery or Fed Ex and insure the package for the full amount. For security reasons we strongly recommend you do not write the name 'Angelic Diamonds' on any packages and instead write 'ADJ Retail Ltd'.