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We offer a 30 day return policy on most of our items subject to the following terms.
All returned items must be in their original, unused and perfect condition.
All items must be returned with their full original packaging with full documentation including certificates. Any items returned without their certificates (if applicable) will not be eligible for a refund or exchange.
All products must be returned within 30 days of your order's delivery date. Items received beyond the 30 days return period will not be eligible for a refund or exchange.
The 30 days return policy will not apply in the case were two or more items have been bought with the intention of returning one or more.
The 30 days return policy does not apply to bespoke products or If the product has been engraved.
Any Items received beyond the 30-day return period, will not be eligible for the 30 days return policy.
In the case of an exchange the 30 days return policy applies from the original order delivery date.
On receipt of returns, all items are fully inspected and subjected to authentication and verification by Angelic Diamonds.If you wish to return an item please contact us first and we will provide you with further instructions.
The postage cost of returning any item is the responsibility of the customer. It is the customers responsibility to insure any return deliveries for the full value.
Angelic Diamonds is not responsible for any damages or lost packages during shipment. We recommend you return all packages using Royal Mail special delivery or DHL and insure the package for the full amount. For security reasons we strongly recommend you do not write the name 'Angelic Diamonds' on any packages and instead write 'ADJ Retail Ltd'.
All items purchased after the 1st November 2021 are eligible for an extended returns period up until the 15th January 2022.